My Meter

Ninety-nine percent of Idaho Power’s more than 533,000 meters are read remotely — directly through the power lines.

This technology enables us to gather more information, like your daily and hourly usage data, and restore power more quickly when outages occur. Remote meter reading also means less use of company vehicles and lower fuel consumption, among other environmental and cost-saving benefits.

The information we gather is available to you by registering for My Account, which can help you monitor and manage your energy use. It can even help you reduce your use and lower your bills.

Remote Connect/Disconnect

Idaho Power has also installed remote connect/disconnect meters in areas where there are more frequent connect/disconnect activities, or for safety and access issues.

These meters help us deliver better and timelier service by allowing us to remotely connect or disconnect electrical service — no longer requiring a service visit.

Find answers to remote meter Frequently Asked Questions.

Safe Meter Access

Whether your meter is read remotely or by one of our meter specialists, please ensure Idaho Power can always access your meter in case of equipment maintenance and/or outage restoration needs. Here are a few helpful tips for safe and easy access:

  • If your meter is behind a fence, please keep the gate nearest the meter unlocked and functional.
  • Call 208-388-2323, or 1-800-488-6151 to let us know if we should expect pets when accessing your meter. Even the friendliest of dogs can change their tune when a stranger enters their backyard. If possible, please keep your pets inside on days you know Idaho Power may be visiting. We want to keep both our employees and your pets safe and secure.

  • Remove any large obstacles preventing access to the meter (overloaded trash cans, foliage on the meter, yard debris, children’s toys).

My Account

With daily and hourly information read remotely from your meter, you can learn about your energy usage and identify ways to lower costs by registering and using My Account.

To learn how to read the meter’s digital display and calculate your energy usage, watch this short video, How To Read Your Meter. You can also download and print instructions.

Meter Security

Data received from your meter is secure and confidential. Our system uses the power system infrastructure to communicate to and from our meters using the low-frequency 60 hertz (Hz) power line signal as the carrier for our communications.

Your meter does not communicate over public airways or the Internet. We employ cyber-security standards of encryption and isolation to ensure the integrity of the system, and we take effective precautions to physically protect our communication system.

For assistance with a PDF on this page or to request a PDF in an alternate format, please contact Customer Service at 208-388-2323 or 1-800-488-6151