Beware of Misinformation and Scams

Idaho Power supports solar energy and customer choice and wants customers to have accurate information about rooftop solar panels. False claims are being made by some solar salespeople. The Idaho Attorney General’s office recently issued a ruling in case CV01-20-17300 aimed at ensuring one solar installation company changes its door-to-door sales tactics to avoid confusing or misleading customers. The case is ongoing and similar complaints have been filed against other installers.

Here’s the Truth:

  • Idaho Power is NOT asking customers to purchase rooftop solar.
  • Idaho Power is NOT partnering with or endorsing specific solar installation companies. We have a process for interconnecting solar customers to our grid, and customers  may purchase their system from any licensed installer.
  • Customers will NOT receive a rebate from Idaho Power or government entities. Some government tax credits may exist. We recommend asking the installer to provide written proof of any credits or rebates they claim to be available.
  • Customers who purchase solar panels WILL still have an Idaho Power bill. While customers with rooftop solar generate enough energy to offset some or even most of their energy usage, all customers interconnected to Idaho Power’s grid still receive a monthly power bill.
  • Idaho Power has NOT received a government mandate related to clean energy, but our company did announce a goal to provide 100% clean energy by 2045. Solar and other renewable resources will help us reach that goal.

Idaho Power tracks inaccurate and suspicious customer interactions with solar installers. If you have an experience that raises concern about misleading or inaccurate information, please contact our energy advisors at 1-800-632-6605.

How Idaho Power Can Help

Below are some additional details about how Idaho Power supports solar and what services we do, and do not, provide.

Idaho Power DOES:

  • Support solar and other renewable energy choices.
  • Work with customers to safely connect solar installations to the grid.
  • Conduct an on-site inspection for newly installed systems prior to connection.
  • Employ energy advisors able to answer questions about solar and other topics.
  • Provide third-party resources, including an online solar estimator and tools to help customers stay informed.
  • Provide reliable electricity around the clock, including when solar panels are not producing energy.

Idaho Power DOES NOT:

  • Sell solar installations or other energy products door-to-door.
  • Visit homes without notifying the customer.
  • Provide customer information to third parties without the customer’s permission.
  • Guarantee our prices or credit structures. Idaho Power’s on-site generation tariffs are not contracts and are subject to change. Changes could include adjustments to pricing, billing and compensation structures, which could impact the estimated payback for your solar purchase.

Detailed information including rules for interconnection and solar payback calculations are available on our Solar Power Options and Customer Generation page.

Questions?

Check out our FAQs, or contact a customer solutions advisor at solutions@idahopower.com or 1-800-632-6605.