Privacy Notice for California Residents

Last updated: Dec. 31, 2019

Introduction

This Privacy Notice for California Residents (“Privacy Notice”) supplements the information contained in Idaho Power Company’s (“Idaho Power,” “we,” “us,” or “our”) general Privacy Policy. This Privacy Notice applies solely to visitors, users, or others who reside in the State of California (“consumers” or “you”). We have adopted this Privacy Notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”), and any terms defined in the CCPA but not otherwise defined in this Privacy Notice have the same meaning when used in this Privacy Notice.

Personal Information Collected

We collect personal information, which includes information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal information does not include publicly available information from government records; deidentified or aggregated consumer information; or information excluded from the CCPA’s scope, such as health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 and the California Confidentiality of Medical Information Act and personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act, the Gramm-Leach-Bliley Act, California Financial Information Privacy Act, and the Driver’s Privacy Protection Act of 1994. In particular, Idaho Power has collected within the last 12 months, or may collect, the following categories of personal information from its consumers:

Category Examples Collected
(A) Identifiers A real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers. Yes
(B) Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.

Some personal information included in this category may overlap with other categories.

Yes
(C) Protected classification characteristics under California or federal law Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, and pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, or genetic information (including familial genetic information). Yes
(D) Commercial information Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Yes
(E) Biometric information Genetic, physiological, biological, or behavioral characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as fingerprints, faceprints, voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, or sleep, health, or exercise data. No
(F) Internet or other similar network activity Browsing history, search history, or information on a consumer’s interaction with a website, application, or advertisement. Yes
(G) Geolocation data Physical location or movements. Yes
(H) Sensory data Audio, electronic, visual, thermal, olfactory, or similar information. Yes
(I) Professional or employment-related information Current or past job history or performance evaluations. Yes
(J) Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. § 1232g; 34 C.F.R. Part 99)) Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. Yes
(K) Inferences drawn from other personal information Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, or aptitudes. Yes

Sources of Collection

We have collected, or may collect, the personal information listed above from the following categories of sources:

  • Directly from you. For example, from forms you complete, information you provide to our customer service department, or documents you provide to us.
  • Indirectly from you or from a third party. For example, through information we collect in the course of providing services to you, or information we obtain from government agencies, public repositories, or third parties.
  • Directly and indirectly from activity on our website (idahopower.com). For example, from submissions through our website portal or website usage details collected automatically.

Purposes of Collection

We have collected, or may collect, each of the categories of personal information listed above for one or more of the following business purposes:

  • To fulfill or meet the reason you provided the information. For example, if you provide your name and contact information to request electrical services, we will use that information to activate or access your account, set up services, and otherwise respond to your request. If you provide your personal information to pay for electrical services, we will use that information to process your payment. We may also save your information to facilitate future electrical or energy efficiency services requests, ongoing billing processes, or electrical equipment maintenance and reliability projects.
  • To deliver content and product and service offerings relevant to your interests, including targeted offerings via email or U.S. mail, as well as surveys to improve our products and services.
  • To process your requests, payments, and transactions and to prevent transactional fraud.
  • To create, maintain, customize, and secure your account with us.
  • For testing, research, analysis, product development, and development of promotional, training, informational, and reporting materials, including to develop and improve this website and our products and services.
  • To help maintain the safety, security, and integrity of this website and our products, services, databases, other technology assets, and business.
  • To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
  • To provide, support, personalize, and develop this website and our products and services.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • To support regulatory filings or to respond to regulatory requests from the Idaho Public Utilities Commission, Oregon Public Utility Commission, Federal Energy Regulatory Commission, or other regulatory entities.
  • As described to you when collecting your personal information or as otherwise set forth in the CCPA.
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Idaho Power’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Idaho Power about the users of this website is among the assets transferred.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Personal Information Shared

We have shared within the last 12 months, or may share, the following categories of personal information with third-parties:

  • (A) Identifiers.
  • (B) California customer records.
  • (F) Internet activity.

Recipients of Shared Personal Information

We have shared within the last 12 months, or may share, personal information with the following third-parties:

  • Service providers; and
  • Government entities.

When we disclose your personal information to a service provider, we enter into a contract with the service provider that describes the business purpose for which your personal information is disclosed and restricts the service provider from using your personal information for any purpose except performing the contract. When we disclose your personal information to a government entity, we attempt to anonymize the information, enter into a confidentiality agreement, or both.

Sale of Personal Information

Idaho Power does not sell personal information, including in the preceding 12 months.

Your Rights and Choices

The CCPA provides California residents with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business purpose for collecting that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you (if requested; also called a data portability request).

Deletion Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

  • Complete the transaction for which we collected the personal information, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise that consumer’s free speech rights, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of the information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Making a verifiable consumer request does not require you to create an account with us, but we may require authentication of the consumer that is reasonable in light of the nature of the personal information requested.

We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (for a maximum total of 90 days), we will inform you of the reason and extension period in writing.

We will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the receipt of a verifiable consumer request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless the request is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. Alternatively, we may decline to respond to the request and notify you of our reason for doing so.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits or imposing penalties.
  • Provide you a different level or quality of goods or services, including denial of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, levels, or quality of goods or services. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

Changes to this Privacy Notice

Idaho Power reserves the right to update or change this Privacy Notice at any time. When we make changes to this Privacy Notice, we will post the updated notice on this website and update the date on which this Privacy Notice was last updated. The date this Privacy Notice was last updated is at the top of this page. You are responsible for periodically reviewing this website and this Privacy Notice to check for any updates or changes. Your continued use of this website following the posting of changes constitutes your acceptance of such changes.

Contact Us

If you have any questions or comments about this Privacy Notice or our privacy practices, your choices and rights regarding use of your personal information, or wish to exercise your rights under the CCPA, please contact us at:

Phone: 1-800-488-6151
Website: idahopower.com
Postal Address: Customer Service
Idaho Power
P.O. Box 70
Boise, Idaho 83707