Scammers target customers all over the world, and it’s no different for Idaho Power customers. Unfortunately, some individuals and companies use Idaho Power’s name inappropriately and without our permission, potentially for fraudulent purposes.
If you’ve ever received a call, email, mailing or sales person at your door claiming to represent Idaho Power, here’s some important information to keep in mind.
Idaho Power NEVER:
- Demands immediate payment
- Requires a payment for a defective meter
- Accepts pre-paid cards, like Visa or Green Dot MoneyPak
- Asks customers to pay using Bitcoin or QR codes
- Sends emails and texts stating account has been closed, payment has been denied or service will be disconnected due to nonpayment
Idaho Power DOES:
- Send reminders and notices and make phone calls to contact customers prior to disconnect
- Make payment arrangements
- Offer easy payment options
- Accept payments over the phone using a third-party vendor
- Have convenient pay stations where customers can make payments
- Have employees wearing Idaho Power identification come to your home for various reasons
- Conduct outreach and advertising to increase awareness of our programs and customer offerings
- Work with vendors to conduct telephone surveys on our behalf
If you ever question the authenticity of a communication or anyone representing Idaho Power, do not divulge personal information or provide payment. Call us at 208-388-2323, or 1-800-488-6151 outside the Treasure Valley area, or contact us via email.
The Better Business Bureau recommends consumers who receive fraudulent calls use the scam tracker on its website to report scams, warn others and find more information about other scams.