Privacy Policy

Last updated: Nov. 6, 2020

Introduction to our privacy practices

Maintaining your privacy and trust are important to Idaho Power Company (“Idaho Power,” “we,” “us,” or “our”). This Privacy Policy describes how we collect information that directly identifies or is directly associated with a specific individual (“personally identifiable information”) on www.idahopower.com, all other websites owned and operated by Idaho Power, including mobile websites, and Idaho Power’s mobile applications (“site”), how we use information gathered from persons using the site, with whom we share it, how we protect it, and the choices we offer you regarding our collection and use of such information.

Please read this Privacy Policy carefully. By accessing or using the site in any manner, you accept and agree to be bound by this Privacy Policy and our Terms and Conditions, which are incorporated in this Privacy Policy by this reference. If you are a resident of California, please also read our Privacy Notice for California Residents, which is incorporated in this Privacy Policy by this reference. If you do not agree to this Privacy Policy, our Terms and Conditions, or if you are a California resident, our Privacy Notice for California Residents, do not use the site.

What kind of information does Idaho Power collect from site visitors?

When you visit the Idaho Power site, Idaho Power is likely to collect or track the following types of information:

  • Non-personal statistical and usage information — Idaho Power receives and stores certain types of information when you interact with Idaho Power’s site to monitor proper functionality, determine areas of continuous improvement, and to support site analytics and marketing and customer service efforts. This is anonymous information on items such as: how many visitors come to the site, how they navigate through the site, which browsers they use, etc. To collect this information, we use tracking technologies such as cookies (as described below).
  • Personally identifiable information — When you knowingly supply personally identifiable information in online forms, registration forms, and surveys, or when you register on the site to access your Idaho Power account information, Idaho Power will collect personally identifiable information to help Idaho Power identify you, authenticate you, provide services to you, and seek to provide you better service in the future. Examples of personally identifiable information that you may provide to us while using our site include your name, mailing or service address, telephone number, email address, account number, bank account or credit card numbers, Social Security Number and driver’s license number (If you access our mobile application using fingerprint-recognition or face-recognition capabilities on your mobile device, the Apple and Android developers have indicated that our mobile application cannot access the fingerprint-recognition or face-recognition data. Rather, our mobile application will be notified whether the authentication is successful without providing the underlying data that justifies the authentication conclusion.). We may also supplement your information with additional information we receive from a credit check performed when you apply for certain services. We also collect information by automated means which may include but is not limited to the following: information about the devices you use to access the internet (such as the IP address and the type of the device, operating system and browser); dates, times and duration of visits to the site (including whether you are a repeat or first time visitor); and information associated with actions taken on the site (such as page views and site navigation patterns). Additionally, when you access the site using a mobile device, including a mobile application, we may collect and process real-time information about the location of your device. If you initially permit the collection of precise location from your mobile device per the permission system used by your mobile operating system, you can later disable it by changing the location settings on your mobile device. This may limit your ability to use certain features of our site. Additionally, disabling the collection of precise location from your mobile device will not limit our ability to derive approximate location from your IP address.

Idaho Power has collected this information from customers in the past to provide services through the mail, via email, and over the telephone. The emergence and popularity of the Internet provides Idaho Power with another convenient way to obtain information, communicate with customers and meet customer needs.

How does Idaho Power use the information it collects?

Idaho Power uses your information to provide requested services and to support our business functions. For example, we may use your information to fulfill your requests for products and services and communicate with you about those requests; help you quickly find and/or receive information about Idaho Power or one of its affiliated companies; register and service your account; make electronic payments on your account; administer surveys; provide customer service; improve the content of our site for your reference; operate, evaluate, and improve the products and services we offer; alert you to updated information and services; protect the security or integrity of our site and our business; enforce our Terms and Conditions and other agreements with you; comply with applicable legal requirements and industry standards; and answer your questions.

Except to provide our services to you and in the very limited circumstances noted below, Idaho Power will not provide personally identifiable information to any third party without your prior authorization. Idaho Power may share personally identifiable information you provide to us for legitimate business purposes, including:

  • Making the information available to third parties who are providing a product, service, or information that you have requested;
  • Making the information available to third parties who are service providers to Idaho Power, such as third parties performing computer-related services, bank account or credit card payment processing, employment services, credit reporting agencies, or debt collection purposes (in the event of account default); these companies are authorized to use your personally identifiable information only as necessary to provide these services to us;
  • When Idaho Power has a good-faith belief that disclosure of the information is necessary to investigate, prevent, or take action regarding any illegal activities, interference with the operation of our site, application or enforcement of our Terms and Conditions and other agreements with you or protection of the rights, property, or safety of Idaho Power, users of the site, or others;
  • When we are required to do so by federal or state law, subpoena, or court order, at the request of state or federal regulatory agencies or commissions, or as we, in good faith, believe is legally appropriate or necessary; and
  • In connection with or during negotiation of any merger, sale or transfer of company assets, financing, reorganization or restructuring.

In addition to the uses described above, we may use the information collected through cookies to identify and authenticate visitors. We may also combine the information we collect with publicly available information and with that of other users of the site. For example, we may use your and other users’ non-identifiable, aggregated data to improve the services we offer, for statistical analysis, and for other business purposes. We reserve the right to use and share any non-personal statistical and usage information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.

Email communications from Idaho Power

Email provides Idaho Power a convenient way to communicate with our customers. In addition to communicating via email regarding your specific needs and requests, we also share relevant news and information about rates, products, services, promotions and other items of interest through use of email communication. If you do not wish to receive email communication from Idaho Power, please Contact Us to request removal from Idaho Power’s electronic mailing lists or follow the unsubscribe instructions contained in each email. Otherwise, we will presume email is an acceptable and effective means of communicating with you. Please note that you may not opt-out of certain forms of service-related communications.

Use of cookies and tracking technologies

Cookies. The use of “cookies” is standard when offering online services. A “cookie” is a piece of data stored by each user’s browser that contains information about the user of the computer or other internet-connected device. It is a small-encrypted data string Idaho Power’s server writes to your hard drive. This data string contains your unique User ID for the Idaho Power site and helps the site recognize return visitors and allows Idaho Power to deliver web content in accordance with your interests. Cookies allow Idaho Power to track and target the interests of users and better tailor Idaho Power’s site to match your preferences. When you visit Idaho Power’s site, Idaho Power will recognize you by your internet cookie and customize your experience accordingly. You can use your internet browser to erase cookies from your hard drive, block cookies, or give you a warning before a cookie is stored. Please refer to your browser’s instructions for help with these options. It may be possible to refuse to accept mobile cookies by activating the appropriate setting on your mobile device. Please note the placement of cookies may be necessary in order to register for any of Idaho Power’s online products or services. It will be your choice to accept these services and the use of cookies.

Third-party information collection. Idaho Power allows third-party companies to collect certain information when you visit its site and to use that information to deliver ads for Idaho Power services when you visit this site or other websites. These companies use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other websites to provide advertisements about services likely to be of greater interest to you. These parties typically use a cookie or a third party web beacon to collect this information. Idaho Power uses Google Analytics for the aggregation and analysis of data. Your mobile device manufacturer and mobile network provider may also collect information, including personally identifiable information, about your online activities over time and across different websites and applications.

Accessing and correcting your information

You can review and change your personally identifiable information by contacting us as described below. Subject to applicable law, you may have certain additional rights to request access to and receive information about the personally identifiable information we maintain about you, update and correct inaccuracies in your personally identifiable information, and have your personally identifiable information blocked or deleted, as appropriate. For more information, please contact us as described below.

Security of personally identifiable information

All transfers of personally identifiable information on the site are secured by the use of Secure Sockets Layer (SSL) software which encrypts information you input. This system is intended to prevent other companies or web users from gaining access to your personally identifiable information. However, no security system is fail-safe, and notwithstanding the technology solutions Idaho Power uses, Idaho Power cannot guarantee the information you provide will never be obtained by unauthorized persons. You should protect the confidentiality of your information such as your account number, email address and password. Your account is password protected for your privacy and security. You must help prevent unauthorized access to your account by limiting access to your computer/mobile device/browser and username/password combination. Ensure that you log out after you have finished accessing your account information on our site. If you suspect any theft or unauthorized use of your login information it is your responsibility to notify Idaho Power immediately by contacting us as described below.

Children’s policy

This site is not directed to, and Idaho Power does not knowingly collect or solicit any personally identifiable information from, children under the age of 18. If we learn we have collected or received personally identifiable information from a child under the age of 18, we will delete that information. If you believe we might have any personally identifiable information from or about a child under the age of 18, please contact us as described below.

Linked websites and social networks

Idaho Power’s site contains links to various other websites and social networks of third parties. Please be aware that these other sites have privacy policies and terms and conditions that differ from those of Idaho Power. We recommend that you review the privacy practices and policies and terms and conditions of those external sites. Idaho Power is in no way responsible for either the content of those linked sites or your privacy once you have linked onto other sites. Any use of external links is at your sole discretion.

Geographic restrictions

The web servers on which this site is stored are owned and maintained by Idaho Power. Idaho Power is based in and operates the site inside the United States. When we obtain personally identifiable information about you, we may process such information outside of the country in which you are located. The countries in which we process your information may not have the same data protection laws as the country in which you are located. We will seek to protect your information as described in this Privacy Policy.

Idaho Power’s right to change privacy policies and practices

Idaho Power is continuously working to improve this Privacy Policy. Idaho Power reserves the right to make changes to any part of this Privacy Policy at its sole discretion, at any time and without prior notice. To continue to stay informed about this important issue, please check this Privacy Policy frequently. The date this Privacy Policy was last updated is at the top of this page. This Privacy Policy is not intended to and does not create any contractual or legal rights in or on behalf of any person or organization. Your continued use of this site following any such change will constitute acceptance of those changes.

Contact information

If you have questions or comments on this Privacy Policy, please contact us.