Click a question below to find answers to Frequently Asked Questions about remote meters. If you can’t find the information you’re looking for, contact us.
A remote connect/disconnect meter enables Idaho Power to connect or disconnect service remotely. Technological advancements in these meters eliminate the need to dispatch field personnel to connect or disconnect service at customers’ locations.
This new technology is more efficient and helps us deliver better, more timely service. Remote connect/disconnect meters also are a more environmentally responsible option, reducing our crews’ trip time and vehicle mileage.
Idaho Power installs these meters where new connections and disconnections are more frequent, or due to safety concerns and access difficulties.
Idaho Power has installed more than 23,000 remote connect/disconnect meters — about 4% of more than 580,000 meters across our service area.
Idaho Power began installing remote connect/disconnect meters in 2014.
The company continues to install remote connect/disconnect meters.
Letters and inserts in past-due bill reminders notify customers they’ve received remote connect/disconnect meters and explain how the new technology helps Idaho Power deliver more reliable service. The letters and inserts cover payment options, information on energy assistance programs and how to find more information online or by phone. They inform customers that, because of the new meters’ remote capability, Idaho Power will no longer accept payments at the door to prevent disconnections.
Field employees distribute notices about the new meters in English and Español, as well as collection policy changes in English and Español, to customers with remote connect/disconnect meters who have past-due bills.
If your service location has a remote connect/disconnect meter and service has been disconnected, please contact us to pay your balance in full or make payment arrangements. If you made your payment on the day of a scheduled disconnection, please call to let us know you have paid. Please provide your receipt number.
Once payment is received, our new meters allow us to reconnect service remotely
For immediate customer service, call 208-388-2323 or 1-800-488-6151 outside the Treasure Valley.
For assistance with a PDF on this page or to request a PDF in an alternate format, please contact Customer Service at 208-388-2323 or 1-800-488-6151