Our COVID-19 Response

Idaho Power is taking several proactive steps to protect our employees, our customers and the electrical system from potential impacts of the COVID-19 (coronavirus) pandemic. To answer your most frequently asked questions, please read our FAQs.

As always, Idaho Power remains committed to providing reliable energy to our customers and supporting our communities. We have committed funds to support COVID-19 related needs to help our customers in southern Idaho and eastern Oregon. We are proud to support the following agencies and organizations that are doing so much, along with many others, to help our community during this time:

We will use this page and our social media to keep you updated on our response efforts.

An Update from our President and CEO

An update to our valued customers,

As we all try to settle in to our new normal, we want to let you know what’s on our employees’ minds every single day. It’s you. From powering hospitals to home offices, we’re as focused as ever on our mission to serve you with reliable, safe energy.

While many things have changed in the last couple weeks, our commitment to our customers hasn’t.

Idaho Power’s work is considered essential under the social distancing orders in Idaho and Oregon. We couldn’t agree more — and that’s why you’ll see our line crews and other employees out and about. If you see our workers in your neighborhood, please know they are working hard to serve you and keep our energy grid running smoothly. We ask you to give them at least six feet of distance, and they will do the same for you. If you have essential work scheduled with our crews at your home or business, please let them know if you’re not feeling well. We will be happy to reschedule.

Unfortunately, the state orders mean some of Idaho Power’s recreation sites — including campgrounds and parks— are temporarily closed. We know how much you love these facilities and apologize if it has caused you to change plans. But we are committed to doing our part to help slow the spread so we can all get back out to these wonderful places when it’s safe to do so. Here’s a list of what’s open.

We’ve also implemented measures to help customers during this uncertain time:

  • We have temporarily suspended disconnections and are waiving late fees for homes and small businesses facing hardship because of the coronavirus pandemic. If you see a late fee on your bill, there is no need to take any action. We will automatically credit it back the next month.
  • We encourage customers to pay what they can, so balances don’t become overwhelming down the road. For those struggling with bills, we will help set up a realistic path forward with payment arrangements. Our Customer Care team is available to help at 208-388-2323 or 1-800-488-6151 from 8 a.m. to 5:30 p.m., Monday through Friday.
  • Our facilities are closed to the public, but My Account, drop boxes and pay stations are still available for payments. Be sure to check pay station availability if in doubt. You can find a list of locations at idahopower.com/accounts-service/make-payment/pay-in-person.

These are unprecedented times, and the unknowns are hard for us all. What remains certain is our commitment to you, and that commitment drives our employees every day. Thank you for your patience and understanding as we continue to evolve our operations to meet the needs of our employees and customers.

signatures of Darrel T. Anderson and Lisa Grow


 

FAQs

(Updated April 28)