AI Chatbot Disclaimer

Thank you for using the Idaho Power Company (“IPC”) chatbot. This chatbot feature is powered by artificial intelligence (“AI”), and as such, both the chatbot and its outputs may have limitations or contain inaccuracies because you are not communicating with a person. Please review this disclaimer in full before using the chatbot. Your use of the chatbot constitutes your acceptance of the terms and conditions in this disclaimer and associated privacy policy.

  1. General Information Only. The IPC chatbot is designed to provide IPC’s customers and website users with general information and assistance based on publicly available documentation. IPC has designed the chatbot to provide responses which are accurate and helpful, but you should be aware that IPC cannot guarantee the accuracy, completeness or relevance of any information provided by the chatbot. IPC strongly recommends you use any answer provided by the chatbot as a starting point and use the links provided to verify any information provided.
  2. Customer Responsibility. Any responses provided by the chatbot are intended for informational purposes only. All IPC customers and website users of the chatbot remains solely responsible and liable for their interactions with the chatbot and any responses they receive from the chatbot. IPC customers and website users are expected to use their own discretion while engaging with the chatbot and to exercise caution and verify the accuracy and relevance of any responses from the chatbot. The chatbot does not have the authority to bind IPC to any course of action or activity, including, but not limited to, activation or reactivation of electrical service, account refunds, account balance changes, payment plans, and/or deposit amounts. IPC CANNOT BE HELD LIABLE FOR ANY ACTIONS, LOSSES OR DAMAGES RESULTING FROM USE OF THE CHATBOT, AND IPC DISCLAIMS ALL LIABILITY FOR ANY LOSSES OR DAMAGES ARISING OR RESULTING FROM YOUR USE OF, OR RELIANCE ON, THE CHATBOT AND/OR ITS OUTPUTS.
  3. Privacy and Security of Your Data. IPC is committed to the privacy and security of its customers’ and users’ data. All customers and users are highly cautioned NOT TO SHARE ANY PERSONAL OR SENSITIVE DATA WITH THE CHATBOT. If your issue requires the sharing of any personal or sensitive data, then IPC requires you to contact our Customer Service team at the contact information provided below. Note that any data shared with the chatbot will be used, recorded, and retained in accordance with the IPC privacy policy but is not used to train any other A.I. models. Any data submitted and responses generated may be used by and on behalf of IPC to improve the chatbot user experience and the accuracy of any results provided.
  4. Privacy Policy. You may review IPC’s Privacy Policy by following this link: www.idahopower.com/privacy-policy/. California residents should review the California specific policy available here: https://www.idahopower.com/privacy-notice-for-california-residents/.

If you do not agree with this AI chatbot disclaimer, you must refrain from using the chatbot. For any questions, please contact IPC’s Customer Service Team by toll-free phone call at 800-488-6151.