Frequently Asked Questions

Click a question below to find answers to Frequently Asked Questions about remote meters. If you can’t find the information you’re looking for, Contact Us.

A remote connect/disconnect meter is capable of being connected or disconnected remotely. Due to advancements in meter technology, it is possible to acquire meters with remote connect/disconnect capability eliminating the need to send a company representative to a customer’s location to connect or disconnect service.

This new technology is more efficient and helps us deliver better and timelier service.

These meters are installed where there are more frequent connect/disconnect activities or for safety and access issues.

Currently there are more than 19,600 remote connect/disconnect meters installed. That’s about four percent of the 533,000 meters installed.

On Sept. 15, 2015, for Idaho customers.

At this time, there are no plans to add a second phase of installations.

A letter mailed to customers with remote connect/disconnect meters informs them about their new meter with advanced technology that helps Idaho Power deliver better and timelier service to them. It also explains because of this remote capability, we no longer accept payments at the door to prevent disconnection of service. The letter covers payment options, where to find more information online or by phone and an insert with more details.

An Important Notice insert in past due bill reminders notifies Idaho customers who have a remote connect/disconnect meter about the change and because of this remote capability, we no longer accept payments at the door to prevent disconnection of service. It provides information on payment options before a scheduled service disconnection and how to make payment arrangements if necessary. It also includes an option to apply for energy assistance through a local Community Action Partnership agency.

In addition, field employees visiting customers who are past due on their bill and have a remote connect/disconnect meter are distributing notices about the new meters in English and Español and collection policy changes in English and Español.

If your service location has a remote connect/disconnect meter and service has been disconnected, please contact us to pay your balance in full, or make payment arrangements. If you made your payment on the day of a scheduled disconnection, please call to let us know you have paid, and have your receipt number available. The new meters allow us to quickly reconnect service remotely, as well.

For immediate customer service call 208-388-2323, or 1-800-488-6151 outside the Treasure Valley.

For assistance with a PDF on this page or to request a PDF in an alternate format, please contact Customer Service at 208-388-2323 or 1-800-488-6151