Click a question below to find answers to Frequently Asked Questions about remote meters. If you can’t find the information you’re looking for, Contact Us.
What is a remote connect/disconnect meter?
A remote connect/disconnect meter is capable of being connected or disconnected remotely. Due to advancements in meter technology, it is possible to acquire meters with remote connect/disconnect capability eliminating the need to send a company representative to a customer’s location to connect or disconnect service.
Why is Idaho Power installing remote connect/disconnect meters?
This new technology is more efficient and helps us deliver better and timelier service.
How did Idaho Power determine where to install these remote connect/disconnect meters?
These meters are installed where there are more frequent connect/disconnect activities or for safety and access issues.
How many were installed?
Currently there are more than 19,600 remote connect/disconnect meters installed. That’s about four percent of the 533,000 meters installed.
When did Idaho Power begin connecting and disconnecting customers using remote meters?
On Sept. 15, 2015, for Idaho customers.
Is there a plan to install more remote connect/disconnect meters in the future?
At this time, there are no plans to add a second phase of installations.
How will Idaho Power let customers know they have remote connect/disconnect meters?
A letter mailed to customers with remote connect/disconnect meters informs them about their new meter with advanced technology that helps Idaho Power deliver better and timelier service to them. It also explains because of this remote capability, we no longer accept payments at the door to prevent disconnection of service. The letter covers payment options, where to find more information online or by phone and an insert with more details.
An Important Notice insert in past due bill reminders notifies Idaho customers who have a remote connect/disconnect meter about the change and because of this remote capability, we no longer accept payments at the door to prevent disconnection of service. It provides information on payment options before a scheduled service disconnection and how to make payment arrangements if necessary. It also includes an option to apply for energy assistance through a local Community Action Partnership agency.
In addition, field employees visiting customers who are past due on their bill and have a remote connect/disconnect meter are distributing notices about the new meters in English and Español and collection policy changes in English and Español.
What should you do if your service is remotely disconnected?
If your service location has a remote connect/disconnect meter and service has been disconnected, please contact us to pay your balance in full, or make payment arrangements. If you made your payment on the day of a scheduled disconnection, please call to let us know you have paid, and have your receipt number available. The new meters allow us to quickly reconnect service remotely, as well.
For immediate customer service call 208-388-2323, or 1-800-488-6151 outside the Treasure Valley.