The average Idaho Power customer is without power for less than two hours a year. But sometimes, like in the case of extreme winter weather, outages can last for hours or even days. We want to make sure our customers are ready for any outage, short or long.
Here’s what you can do if your power goes out:
- Check our Outage Map or call 1-800-488-6151 to report an outage or receive outage information. Text alerts now available!
- For safety reasons, use battery-powered lights instead of candles.
- Turn off appliances that were in use when the power went out. Make sure to turn off electric ranges or space heaters to prevent the possibility of a fire if you’re away when power is restored.
- Avoid opening refrigerator and freezer doors to keep food cold longer, and keep a large block of ice in the freezer.
Prepare an Outage Kit
- Bottled water
- Non-perishable food (canned goods, crackers, etc.)
- Battery or solar-powered chargers for your devices
- Battery-powered radio and clock
- Extra batteries
- Board games or cards for entertainment
Help Get Your Home Ready for Power Restoration
- Turn off all appliances, machinery and equipment in use when the power went out (including the furnace/air conditioner), except for one light. This light will be your signal for when power has been restored. Turning off everything else helps protect your appliances against changes in voltage that may happen if a circuit overloads when power is restored.
- When power has been restored, wait 30 minutes, then begin turning home appliances and lighting on in 10-minute intervals. This keeps circuits from overloading and helps to more quickly and safely restore everyone’s power.
Be Safe Around Downed Power Lines
Severe weather such as high winds and heavy snow can weigh down power lines and cause them to come down. Know what to do to stay safe if you encounter a downed power line.
Emergency Rotational Outages
It’s rare, but rotational outages—planned emergency outages—are sometimes necessary when there’s a power supply shortage or when equipment fails. Rotational outages generally last about two hours, depending on circumstances.