Making the Community A Better Place: Customer Service Support Specialist Delia Gomez Garcia

image of Delia Gomez Garcia

Whether at her job or in her community, Customer Service Support Specialist Delia Gomez Garcia is passionate about helping people.

Before moving to Idaho in 2005, Delia worked in several service industries in northern California. “I worked in agriculture, food service and as an EMT. Caring for people has always been part of what I do” she said.

When she moved to Idaho, Delia was offered two positions at the same time – one was a temporary customer service position at Idaho Power. It was a difficult decision, but Delia knew she wanted to contribute to her new community, and Idaho Power would allow her to do that. Delia’s temporary position became permanent, and she’s been with the company for 13 years.

“I am fortunate to love what I do. I get to help people, and no two days are the same,” she said.

As a Customer Service Support Specialist, Delia resolves escalated customer questions and provides support and technical expertise for other representatives on company policies and procedures. Another important part of Delia’s job is maintaining a working relationship with the Idaho and Oregon public utilities commissions to solve outstanding customer issues. “I am proud to represent the company with our key community partners. It’s important that we communicate and cooperate to resolve issues for our customers,” Delia said.

Delia also works closely with energy assistance agencies across Idaho and Oregon. During the past few years, she has collaborated with these agencies to help support lower-income customers. In 2019, Delia was elected to the Salvation Army Project Share Advisory Board to represent Idaho Power and our customers who need financial assistance to help pay utility bills.

When she’s not busy helping customers, Delia can be found volunteering at community events, both in her free time and as a representative for the company. In the past, she has volunteered as a Spanish translator between patients and medical staff at local health clinics. Delia and her family also taking part in different annual Idaho Power-sponsored events like Paint the Town, Rake Up Boise and Idaho Public Television’s Festival.

“I am so proud to work for Idaho Power. Employees don’t think twice about donating their time or money to further serve our communities. Our culture of care and support align with my personal values, and I feel very fulfilled.”