As an essential service provider, Idaho Power has many employees who are out in the community working on lines and other critical equipment to power everything from hospitals to home offices. The company asks the public to give these essential workers at least six feet of space if you see them out and about. This will help keep employees safe and healthy so they can continue serving the area with safe, reliable energy.
If customers have questions about their service, they should call customer service instead of approaching employees in the field.
Idaho Power announced last month that the company is temporarily suspending disconnections and waiving late fees for homes and small businesses facing hardship because of the pandemic. They encourage customers to pay what they can, so balances don’t become overwhelming down the road.
For questions or to make payment arrangements, customer service is available at 208-388-2323 or 1-800-488-6151 Monday through Friday, 8 a.m.–5:30 p.m. Many services are also available online through My Account at my.idahopower.com.