The company earned the top spot in the West Large Segment in the J.D. Power 2020 Electric Utility Business Customer Satisfaction Study.
BOISE, Idaho — Idaho Power received the highest customer satisfaction with business electric service customers among large utilities in the West in the J.D. Power 2020 Electric Utility Business Customer Satisfaction Study.
The company scored the highest among large utilities in the West in all study factors: Power Quality and Reliability, Corporate Citizenship, Price, Billing and Payment, Communications and Customer Contact.
“We are so honored to receive this award because it’s a reflection of the efforts we’ve made to be a trusted energy advisor to our customers,” said Idaho Power President and CEO Lisa Grow. “Those efforts will continue as we keep pushing to provide innovative solutions and exceptional service with the reliability businesses depend on.”
Energy advisors work closely with businesses large and small to create personal solutions to satisfy each business’s unique needs. From energy-efficiency incentives and tips and energy-savings kits to increased communication and self-service portals, the company has worked hard to respond to the needs of area businesses — all while keeping business rates 30% below the national average. In addition, with the company’s economic development efforts, they work with businesses to help them achieve their own clean energy goals, which align with Idaho Power’s mission to provide 100% clean energy by 2045.
“These businesses drive our local economies and support our communities — especially during this challenging year — and we’re proud to power them with reliable, affordable, clean energy,” said Grow.
Idaho Power scored 58 points higher than the segment average. This study measures satisfaction among business customers of 86 targeted U.S. electric utilities that serve more than 40,000 business customers each. In aggregate, these utilities provide electricity to more than 12 million customers.
To learn more about how the company is powering the region’s economy with some of the lowest prices in the nation, visit idahopower.com/econdev.
About Idaho Power
Idaho Power, headquartered in vibrant and fast-growing Boise, Idaho, has been a locally operated energy company since 1916. Today, it serves a 24,000-square-mile area in Idaho and Oregon. The company’s goal to provide 100% clean energy by 2045 builds on its long history as a clean-energy leader that provides reliable service at affordable prices. With 17 low-cost hydroelectric projects at the core of its diverse energy mix, Idaho Power’s residential, business and agricultural customers pay among the nation’s lowest prices for electricity. Its 2,000 employees proudly serve more than 570,000 customers with a culture of safety first, integrity always and respect for all.