Frequently Asked Questions

Idaho Power and our contractors are upgrading older underground cables with newer ones that have better protection around the wires. The new application will replace “direct bury” wires with a “conduit system” protecting the wires. Older underground cables without conduit are more susceptible to outages and power quality issues.

Back in the late 1960s, utilities across the country began putting lines underground instead of overhead. In the 1990s, plastics, PVC and other materials became more advanced and it was easier and better to use a “conduit” made of these materials to hold the wires. Conduit surrounds the wire and protects it from corrosive soil, rocks, roots and other underground hazards.

Conduit is a pipe or tube for protecting electric wires or cables.

Yes. The crews on site will work with you to make sure you continue to have access to your home or business during construction. We will do everything we can to minimize access issues, knocking on doors to provide information.

No. The cost and expense of doing this work is covered through the rates all customers pay.

The project areas will be clearly marked with Idaho Power signs. For projects that are contracted, Idaho Power personnel will be present during critical stages of the work.

The best thing to do is contact Idaho Power via the contact information on the notification postcards and signs posted in the project areas. You can also email the project team at upgrade@idahopower.com, or call Project Manager Paul Hanberg at 208-388-2345. Using this contact information is the best way to ensure you reach the correct person who can help.

Email the project team at upgrade@idahopower.com, or call Construction Coordinator Jess Powell at 208-869-3128, or Project Manager Paul Hanberg at 208-388-2345.