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PreferredPay™
Frequently Asked Questions

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PreferredPay™

What is PreferredPay™?

It's a great way to have your electricity bills paid automatically from your checking or savings account.

How does it work?

It's easy. Just fill out the PreferredPay™ application authorizing your financial institution (bank, credit union or savings and loan association) to automatically deduct the amount of your Idaho Power bill from your bank account each month. Send the form to us now, or along with your next payment and include a voided blank check from your checkbook. We will take care of the rest.

How is it easier than paying by check each month?

You don't pay for postage or gasoline. There's no check to write. You'll never be late for a payment if you forget or are out of town.

Do I pay any charges for PreferredPay™?

No, PreferredPay™ is a free service from Idaho Power, although your financial institution may charge for this type of transaction. You may want to call them and ask. However, you will still save the money you're currently spending on stamps, gasoline and checks.

Does this work well with Budget Pay, where I pay the same each month?

Yes. PreferredPay™ and Budget Pay are made to work together. Not only can you make your payment automatically, but you will know approximately how much your bill will be. Each program works well alone, but the two, together, are often combined for even greater convenience.

Will I still get a paper bill from Idaho Power?

Yes, just like you do currently. And the upcoming date and amount of the automatic PreferredPay™ transfer will be printed right on the bill, so you'll know exactly how much will be deducted and when. If you have any questions, call us promptly before the payment is made.

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How soon after I sign up will my PreferredPay™ payments begin?

Your payments will begin with either the first or second Idaho Power bill you receive after you sign up. You'll know your next payment will be made automatically when you see the words "PreferredPay™" on the stub portion of your bill.

How will I know my bill has been paid?

Your PreferredPay™ deduction will be listed on your monthly bank statement as an item labeled "Idaho Power." Also, your Idaho Power bill each month will show your previous balance and the payment made through PreferredPay™.

What if there is not enough money in my bank account to cover the payment?

Just as if you were paying normally by check, a $20 returned payment fee will be applied to your Idaho Power account if there are insufficient funds. Your bank may charge you additional fees.

What happens if I change financial institutions?

It's easy. Simply fill out a new agreement and send it along with a voided check from your new financial institution. We'll take care of the transfer for you. Please note, depending on the timing of this change, your account may not transfer on the next bill you receive. Therefore, you may need to send payment for one bill.

What if I move?

If you move to another address served by Idaho Power but do not change financial institutions, we'll simply transfer the information required to your new account. If you change financial institutions, we'll need you to fill out the application form again with the new information.

How do I sign up for PreferredPay™?

Print out and complete the PreferredPay™ application. Mail your completed application along with a voided blank check from your bank account to: Idaho Power, P.O. Box 7866, Boise, ID 83707, or fax to: 208-388-6919.

How do I cancel PreferredPay™?

To cancel PreferredPay™, email customerwebmail@idahopower.com. In the body of the email, state that you would like to discontinue PreferredPay™ and include the date you would like to cancel the program. Be sure to include the following information as well:

  • Your account number
  • Your name
  • Your address

Please note: A 30-day notice is preferred, but we will do our best to accommodate the date requested. You should receive a confirmation email within two to three business days.

If you prefer, a letter containing the same information can be mailed or faxed to:

Idaho Power
P.O. Box 7866
Boise, ID 83707
Fax: 208-388-6919

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