Frequently Asked Questions
Click on a question below to find answers to Frequently Asked Questions. If you can't find the information you're looking for, Contact Us.
- What is paperless billing?
- How does paperless billing work?
- How do I sign up?
- When will I receive my bill?
- How do I stop using CheckFree if I want to use Idaho Power's paperless billing service instead?
- What if I'm a new customer?
- Will I still receive a paper bill in the mail if I sign up for paperless billing?
- Will my financial privacy be protected?
- Can I use paperless billing with Budget Pay?
- Can I be on PreferredPay and paperless billing?
- How do I change the email address my paperless bill is being sent?
- How do I stop using paperless billing?
- What happens if I'm late paying my bill?
- How does paperless billing work if I have multiple accounts?
Idaho Power offers electronic billing through paperless billing. It's convenient, safe and reliable. You will receive an email when your bill is available to view online. Paperless billing offers the flexibility to manage your bills anytime, anywhere.
Once you're signed up to receive a paperless bill, you will get a monthly email letting you know your bill is available with links to view and pay your bill. You'll be able to view your bill online 24/7 and pay any way you want: on our website, using your bank's website, or by mailing a check.
You will need to register and then log in to myAccount (you will need a recent copy of your bill). Click on the "Sign up for Paperless Billing" button. Complete the sign up form and "submit." You will get a confirmation sign up message and email. You will receive another email when your bill is ready to view and pay.
As soon as your bill is ready to view online, you will receive an email notification.
To ensure you receive your next bill electronically, it is necessary to delete your Idaho Power account from your myCheckFree profile, wait 24 hours and then log in to myAccount to sign up for paperless billing.
You can register to use myAccount when you get your first bill, even though you haven’t yet made a payment. When you register, you’ll need your account number and your service agreement number from the bill. Then you’ll be able to sign up for paperless billing and make your first payment via idahopower.com.
No. When you choose to sign up for paperless billing you will no longer receive paper bills.
To ensure your privacy and security, we use the strongest type of encryption used on the Web, a 128-bit SSL (secured sockets layer). All myAccount information, including hourly and daily data usage, is accessible only in a highly secure, password-protected environment.
Yes. To see if your account is eligible for Budget Pay, log in to myAccount, or register to use myAccount.
Yes. It is recommended for maximum convenience.
Updating your paperless billing email is quick and easy! After logging into myAccount, click on the paperless billing link, add your new email address, agree to the Terms and Conditions and click Submit. Your next paperless bill notification will be sent to the updated email address.
Log in to myAccount on idahopower.com. From your myAccount Home page, click the "Paperless Billing" link. Once the paperless billing web page displays, follow the instructions for canceling paperless billing. A confirmation screen will display. Click the "Confirm" button a confirmation message will display and you will also get a confirmation email. You will receive your next bill in paper form.
Please be aware that before you cancel paperless billing you should keep in mind the following:
- It can sometimes take a few days to process the cancellation.
- If you decide to use paperless billing again, you will have to re-enroll.
Late payment charges may be applied to the outstanding balance.
Paperless billing is set up per account. If you have multiple accounts, you can have all or some accounts signed up for paperless billing.