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Pay My Bill (No Fee Electronic Check)
Frequently Asked Questions

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Pay My Bill (No Fee Electronic Check)

Does the company offer any no fee bill payment options?

Yes, we offer a free online electronic bank payment option available through myAccount.

We also offer free paperless billing and PreferredPay™. With paperless billing you receive your bill via email with the option to pay electronically through our No Fee Bill Pay. With PreferredPay™ you receive a paper bill but pay via automatic bank debiting.

How do I make a payment through myAccount?

Click the “Pay My Bill” button or log in to myAccount and select the No Fee Electronic Check option. This will allow you to make an electronic bank payment for no fee.

Can I make a payment online without registering to use myAccount?

Yes, find additional payment options on the “Ways to Pay” page. These options include PreferredPay™ and paperless billing and are available for no charge. You also can elect to pay by credit card, debit card, or check by phone, through NCO Financial for a convenience fee of $2.85.

When will Idaho Power be notified about my pending Pay My Bill payment?

Idaho Power Customer Service normally receives notification within minutes of your payment submission.

When are these payments processed?

Your online payment is reflected on your Idaho Power account the morning of the scheduled payment date and deducted from your bank account within three business days, depending on your bank’s processing time.

How long does it take for these payments to be deducted from my bank account?

About one-to-three business days, depending on your bank’s processing time.

How do I cancel or correct my Pay My Bill payment?

Log in to myAccount to cancel or correct a pending payment.

What happens if my payment is returned for non-sufficient funds (NSF)?

A $20 returned payment fee will be applied to your Idaho Power account. Your bank may charge you additional fees.

My service is scheduled for disconnection today; must I notify Customer Service I made a Pay My Bill payment?

Yes. It’s important to call Customer Service to confirm the payment has cancelled the service disconnection. Call 208-388-2323, or 1-800-488-6151 outside the Treasure Valley.

Can I pay my bill online if my service has been disconnected?

Yes. Once you’ve made a payment, call Customer Service to re-establish service at 208-388-2323, or 1-800-488-6151 outside the Treasure Valley.

Can I use multiple banking accounts?

Yes. However, you can only use one bank account at a time for each payment.

Does Pay My Bill save my banking information?

Depending on your preference, you can choose to save your bank account information, or enter your information with each payment transaction.

How do I know my banking information is secure with Pay My Bill?

All transfers of your personal information are secured by the use of Secure Sockets Layer (SSL) software which encrypts the information you input. This system prohibits other unauthorized companies or Web users from gaining access to your personal information. View our Privacy Policy or Terms and Conditions.

Can I make a payment with a credit or debit card?

Yes, but please note a $2.85 convenience fee will be applied. For other payment options, visit the Ways To Pay page.

Why is a fee associated with credit card and debit card payments?

Credit card companies and banks charge transaction fees to merchants to recoup costs associated with their credit card/debit card services. These fees, called interchange fees, add up quickly for companies processing large numbers of payments, like Idaho Power. Out of respect for our customers, Idaho Power has chosen not to absorb these fees as they would result in higher prices for all our customers, not just those who choose to pay with a credit/debit card.

Can you notify me electronically when my bill is ready to be paid?

Yes, with paperless billing, you'll get a monthly email with links to view and pay your bill. Learn more about paperless billing.

Does Idaho Power offer a monthly automatic bill pay option?

Yes, automatic bank debiting is available through our PreferredPay™ program. Learn more about PreferredPay™.

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