High Bill Help
We're here to help you understand your electric bill, manage your energy use and lower your electric bills – in any season or weather conditions.
See How Weather, Temperatures Affect Energy Use
Southern Idaho’s historic winter of 2016-2017, with record amounts of snow and cold temperatures, translates into higher electricity use for many Idaho Power customers.
To see how the temperature/weather impacts your energy use, log in to myAccount. From the myAccount landing page, click the “Weather & Energy Use” button and check out your chart. See example below.
Idaho Power rates differ between summer and non-summer. Your total monthly energy usage also is billed in a three-tier rate structure in which rates increase with higher electric use.
With myAccount you can:
- Review your bill to date throughout the month
- See high and low temperatures on daily usage graphs
- View your daily and hourly electric usage to see how appliances and behaviors impact your bill.
Complete the Home Profile to get a general analysis of how your home uses energy, from appliances to heating or cooling, and find ideas on how to reduce your energy use. Your most recent bill will provide everything you'll need to register online.
If you're having difficulty paying your electric bill we offer options that may help, such as payment arrangements or providing information for energy assistance available in your community. You may want to consider leveling out your electric bill over 12 months with Budget Pay, for example.
If you've explored all options and would like to speak with a representative, contact our Customer Service Center at 208-388-2323 or 800-488-6151 outside the Treasure Valley, from 7:30 a.m. to 6:30 p.m. weekdays.
Below is a sample of one of the charts to help you make wise, energy efficient, energy-use decisions geared specifically to your home when you register to use myAccount.
By participating in one of Idaho Power's energy efficiency programs, you may reduce your energy consumption and save on your monthly bill. We offer a number of programs and activities to help you take some simple actions in your home that can impact your usage. Our energy efficiency programs and energy-saving tips can help you year-round.
- Benefits of Using myAccount
- How to Read Your Meter (PDF)
- Payment Methods
- Help with Winter Heating Bills
- Summer Energy Saving Tips (PDF)
- Winter Energy Saving Tips (PDF)
- Energy Efficiency Programs
- Weatherization Assistance
- Customer Service Center
- Practical Ways to Manage Your Energy Use (PDF)