Residential Customer Resources
We’re dedicated to providing the reliable service your home needs and serving as your trusted energy advisor. Below, you’ll find resources and tools to help manage your account, save energy and money, and find out more about what’s happening with your local energy company.
Account Resources
Service Changes and Requests
Manage your electric service — whether you’re moving, starting new service, closing an account, or estimating construction costs.
Payment and Billing Options
We have several ways to payment and billing options to help fit your needs.
Payment Assistance
We know life can sometimes bring hardships. If you’re having trouble paying your energy bill, we’re here to help. We offer programs and resources for customers who need support.
Here to Help:
Our Energy Advisors
Our residential energy advisors can help you understand and use Idaho Power’s programs to save energy and money.
Energy Efficiency and Other Programs
Savings and Rebates
Keep Good Energy in the Room! Learn more about our energy efficiency programs and find options to suit your needs.
Energy Efficiency Tips
Find energy saving tips and resources for your home including helpful energy efficient information, tools, and materials.
Your Solar and Other Clean Choices
Our biggest source of electricity comes from clean hydropower. Interested in doing more for the environment? Choose what’s best for you, your home and your lifestyle.
Residential Rates and Bill Information
Working with our public utilities commissions of Idaho and Oregon, we are committed to safely providing customers with reliable, affordable energy.
Recreation Opportunities
Did you know we have dozens of parks and recreational areas along the Snake River for customers to use? We also stock rainbow trout each spring and fall for anglers, and we offer youth hunting opportunities.
Community Involvement
Idaho Power’s strong connection to the communities where our employees live and work spans more than 100 years. Our local roots run deep and we’re proud to contribute time, talent, and financial support to enrich the lives of our neighbors. We also offer free community presentations and resources for all ages.
Keeping You Safe
Safety first is one of our core values at Idaho Power. Our commitment to safety extends to our customers and communities. That’s why we provide tips on electrical safety, power lines, and more.
Monthly Newsletter and Bill Messages
- November 2026 Bill Inserts
Connections for November 2026
- People Behind Your Power: Local Energy Advisor Helps Small Businesses Keep on
- Energy-Saving Advice from the People Who Know
- Supporting Small Businesses, Strengthening Communities
- Yummy recipe!
“Connections” en español, Noviembre 2026
Bill Assistance and Payment Options for Residential Customers
Need help with your winter heating bills? Idaho Power offers Energy Assistance to customers experiencing financial hardship. This federally-funded program for qualified households may provide a one-time benefit (per program year) to assist with home energy costs.
For assistance with a PDF on this page or to request a PDF in an alternate format, please contact Customer Service at 208-388-2323 or 1-800-488-6151