PreferredPay™ (Auto Bank Debiting)

Preferred Pay has changed to AutoPay. To sign up for AutoPay, register for myAccount and visit idahopower.com/autopay. If you currently use Preferred Pay and have questions, please contact Customer Service at 208-388-2323 or 1-800-488-6151 from outside the Treasure Valley.

Canceling PreferredPay™

Send an email to customerwebmail@idahopower.com to discontinue PreferredPay™ along with the date you’d like to cancel. Also include:

  • Your account number
  • Your name and address

Please note: We’ll do our best to accommodate the date requested, but a 30-day notice is preferred. You should receive a confirmation email within two to three business days.

If you prefer, send a letter with the same information to:

Idaho Power
P.O. Box 7866
Boise, ID 83707
Fax: 208-388-6919