PreferredPay™ (Auto Bank Debiting)

Preferred Pay has changed to AutoPay. To sign up for AutoPay, register for myAccount and visit If you currently use Preferred Pay and have questions, please contact Customer Service at 208-388-2323 or 1-800-488-6151 from outside the Treasure Valley.

Canceling PreferredPay™

Send an email to to discontinue PreferredPay™ along with the date you’d like to cancel. Also include:

  • Your account number
  • Your name and address

Please note: We’ll do our best to accommodate the date requested, but a 30-day notice is preferred. You should receive a confirmation email within two to three business days.

If you prefer, send a letter with the same information to:

Idaho Power
P.O. Box 7866
Boise, ID 83707
Fax: 208-388-6919