What is Summary Billing?
Summary Billing provides customers with one monthly bill for multiple service locations. Customers with good credit are eligible to go on Summary Billing. All service locations or service agreements linked to the Summary Billing Account must be the same type of service, i.e., residential, commercial, or agricultural. Qualified Summary Billing customers may also use Budget Pay or AutoPay.
How many accounts may be combined for Summary Billing?
There is no limit to the number of service locations or service agreements. Summary Billing will reflect the total due for all locations on the account(s) and customers must pay the entire amount due.
My Account Users With Multiple Accounts
I have multiple Idaho Power accounts. Is there a way to add all of my accounts so when I log in I can see all of my accounts at once?
Yes. To get started, register one of your accounts and then use the “Add An Account” to add additional accounts. If you have a large number of accounts to add, however, please see the answer for question 2 below.
After adding accounts to My Account profile, it seems like it takes a lot longer for my account data to load. Is there anything I can do to reduce my wait time?
To help your account information load quicker, click “My Account Profile” and under the “Display This Account,” uncheck all of the accounts you do not need to view when you first log in.
Why does it take so long to load my account data for multiple accounts?
Because we provide customers with a large amount of energy use data and analysis for each account, customers with multiple accounts may notice longer load times as our system works to gather and display this data. If you have a large number of accounts, please see the answer for question 2 above to learn what you can do to help your account information load more quickly.
I got a new job and am now responsible for my company’s energy management or bill pay activities. I don’t know or have the prior registration information (including username, password and email address). What should I do?
Is there a way for two people from the same company to both register and log in to My Account?
Yes. Each person would simply follow the same registration process using different email addresses.
I have one Idaho Power account number, but multiple meters under this one account number. It seems like it takes a long time for my account data to load following log in. Is there anything I can do to speed up this process?
If I add a nickname within My Account to one of my accounts, will it display on my Idaho Power bill too?
No, not at this time.