Frequently Asked Questions

Summary Billing

Summary Billing provides customers with one monthly bill for multiple service locations. Customers with good credit are eligible to go on Summary Billing. All service locations or service agreements linked to the Summary Billing Account must be the same type of service, i.e., residential, commercial, or agricultural. Qualified Summary Billing customers may also use Budget Pay or AutoPay.

There is no limit to the number of service locations or service agreements. Summary Billing will reflect the total due for all locations on the account(s) and customers must pay the entire amount due.

My Account Users With Multiple Accounts

Yes. To get started, register one of your accounts and then use the “Add An Account” to add additional accounts. If you have a large number of accounts to add, however, please see the answer for question 2 below.

To help your account information load quicker, click “My Account Profile” and under the “Display This Account,” uncheck all of the accounts you do not need to view when you first log in.

Because we provide customers with a large amount of energy use data and analysis for each account, customers with multiple accounts may notice longer load times as our system works to gather and display this data. If you have a large number of accounts, please see the answer for question 2 above to learn what you can do to help your account information load more quickly.

Call our Customer Service Center at 208-388-2323 from the Treasure Valley area, or 1-800-488-6151, so you can get a username/email address and password reset. You’ll then be able to log in and update your password.

Yes. Each person would simply follow the same registration process using different email addresses.

Contact your Energy Advisor to review your account and discuss possible options. If you don’t have an Energy Advisor, call our Customer Service Center at 208-388-2323 from the Treasure Valley area, or 1-800-488-6151.

No, not at this time.