Scheduled Maintenance

You may receive written notice or a phone call about a scheduled maintenance outage that will interrupt your service. Crews will be performing maintenance or upgrading equipment serving you or your neighborhood.

Turning off your power is a safety precaution we take to protect our crews. We isolate the smallest possible area and provide advance notice so you can plan for this period without power.

You’ll usually be provided with at least two days advance notice before a scheduled maintenance outage, and we’ll update you with changes whenever possible.

If you plan to use a generator during an outage, please ensure it meets National Electrical Code Articles 701 and 702 and does not interconnect with Idaho Power’s electrical system. If you have any questions, contact us beforehand at 208-388-2323, or 1-800-488-6151.

In addition, check out this Using Portable Generators brochure. It gives more details about generator safety recommendations and guidelines.

What To Expect

A scheduled maintenance outage may not begin or end at the precise times indicated in your notice. Don’t be surprised if your power is turned off and on more than once during the outage period, this is normal. For your convenience, we isolate the area where work is needed and complete it as safely and quickly as possible.

How To Plan

  • Ensure food stays as cold as possible by keeping refrigerator and freezer doors closed and placing blocks of ice inside
  • Learn how to manually open security gates and garage doors
  • Notify any security companies monitoring your home or business
  • Protect computers, televisions and other sensitive equipment by unplugging them

Report an Outage

To report an outage or to provide Idaho Power with information about the cause of an outage, call one of the following numbers.
In the Treasure Valley
Outside the Treasure Valley

For assistance with a PDF on this page or to request a PDF in an alternate format, please contact Customer Service at 208-388-2323 or 1-800-488-6151