Frequently Asked Questions
Benefits
General Information
Getting Started
- Who is eligible for this program?
- How can I sign up for a house call?
- What if I live too far away from the available contractors?
- Is this program available for renters?
- Do I have to be home at the time of service?
- What if I have a problem after the House Call is completed?
- When will the program run?
Benefits
1. What is included in the program?
Manufactured home residents will have the duct system for their home tested for leaks.
If leaks exist, they will be sealed according to regional standards. Additionally, residents will receive up to five free compact fluorescent light bulbs, two free air filters for their heating system, a water heater temperature check and educational information about saving energy.
2. What’s in it for me?
You will save money on your future electricity bills and learn about energy efficiency. Improvements made to your home enhance comfort and indoor air quality. No future obligation is affiliated with this service.
3. What is this service worth?
The value of the service is dependent on the complexity of the repair. An average service call is worth $300 - $350.
General Information
1. Why is Idaho Power sponsoring this program?
To help manufactured and mobile home owners with electric heat save on their energy bills by using electricity more efficiently. Rising energy costs have a higher impact on customers who rely on electricity for heating. Idaho Power wants to help customers with electric heat in a tangible way.
2. Why duct sealing?
Leaking duct systems can lose as much as 70 percent of the air intended for heating or cooling in a home. Ducts operate under pressure, making a one-square-inch hole in a system similar to a 20-square-inch hole in a wall. Typical losses are around 30 percent.
Getting Started
1. Who is eligible for this program?
Idaho Power customers living in Idaho or Oregon in a manufactured or mobile home using an electric furnace or heat pump are eligible.
2. How can I sign up for a house call?
Call one of our certified contractors specially trained to provide these services. Check out our list of certified contractors by region.
3. What if I live too far away from the available contractors?
The contractor decides if it is possible to travel to your home. Customers living far from a certified contractor can receive services at a future date when the house calls are combined at the same time. To get on a wait-list call 800-827-8161. Please leave a message on the answering machine if no one is immediately available to help.
4. Is this program available for renters?
Yes. Renters must receive prior written approval before scheduling an appointment.
Approval forms are available from a certified contractor.
5. Do I have to be home at the time of service?
Yes, you must be present when the contractor is working on the home. Appointments are generally 2 - 2 ½ hours. Missed appointments are expensive for the contractor, so please reschedule if you cannot make your appointment.
6. What if I have a problem after the House Call is completed?
Please contact the certified contractor who provided the initial services for any follow-up questions or concerns.
7. When will the program run?
It is available year-round. Homes are serviced on a first-come, first-serve basis.
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